Skip to Content
Help Center
Door and Window SensorMy Door and Window Sensor is reporting an offline or malfunction status

Door and Window Sensor

Here, you'll find support for your Door and Window Sensor.

My Door and Window Sensor is reporting an offline or malfunction status

Check for a low battery signal in the history

A malfunction (or sensor offline) occurs when the Control Panel has not received a signal from the Door and Window Sensor in the last 24 hours. If your Door and Window Sensor reports offline or malfunction, check for a low battery signal in the history. If it has reported a low battery recently, change the batteries.

Need more help?

Ask a different questionDoor and Window Sensor
Select a different product
On this page
© Frontpoint SupportSitemap
FacebookTwitterInstagram