How Do I Prevent False Alarms?

We understand that false alarms can be a frustrating occurrence- especially when emergency responders arrive at your house. With a few easy steps, however, they're preventable. This article describes easy steps you can take in order to either 1) prevent a false alarm from happening, or 2) cancel it before emergency dispatchers are sent to your home.


Expect to learn about...


Proper Sensor Mounting & Maintenance

Ensuring your sensors are properly mounted or placed will help prevent unnecessary false alarms. Click the links below for your sensor to learn the proper way each sensor should be mounted or placed to avoid false alarms.


d_w.PNG How to mount a Door/Window Sensor 
motion.PNG How to mount a Motion Sensor 
glassbreak2.PNG How to mount a Glass Break Sensor
garage.PNG How to mount a Garage Sensor
smokeheat.PNG How to mount a Smoke and Heat Sensor
CO.PNG How to mount a Carbon Monoxide Sensor
flood.PNG Where to place a Flood Sensor



Over time the Smoke and Heat Sensor can collect dust on its internal filter increasing the sensitivity of the sensor so its important to ensure the Smoke and Heat Sensor's filter is clean. The Smoke and Heat Sensor triggers an alarm by identifying the presence of a significant number of particles in the air and a dirty filter can raise the sensitivity of the sensor. The internal filter should be cleaned regularly as the buildup of dust can increase the sensitivity of the sensor potentially causing false alarms. To learn how to clean the Smoke and Heat Sensor's filter, click here.




The Glass Break Sensor's sensitivity can be adjusted to help prevent a false alarm. The Glass Break Sensor works by "hearing" the unique frequency of breaking glass and its sensitivity can be adjusted to be more or less sensitive to these unique frequencies. To learn how to adjust the sensitivity of your Glass Break Sensor, click here.




Automatically Arm and Disarm on your Schedule

With Smart Arming, never again forget to arm your system before bed or forget to disarm the system when you wake up. Smart Arming can be triggered to arm or disarm at specific times or when a selected sensor(s) detects activity. Setting up this feature is a smart step to ensure that your system is secure every night, while also helping to prevent false alarms in the morning.

To learn more about Smart Arming, click here.



Cancel or Verify an Alarm on the Frontpoint App

Cancel or verify an alarm directly through a prompt in the Frontpoint app. Avoid expensive false alarm fees from your local jurisdiction by cancelling false alarms before dispatch. To learn more about the in-app cancel/verify in-app functionality, click here.


Cancel an alarm with Frontpoint Text Alert

Similar to the Cancel/Verify feature, Frontpoint Text Alert allows you to quickly request dispatch or cancel a false alarm before receiving a phone call from the monitoring station through text message. By quickly cancelling a false alarm through Frontpoint Text Alert, unnecessary dispatch and fees can be avoided. To learn more about Frontpoint Text Alert, click here.


Cancel over the Phone with Emergency Responders

If you weren't able to cancel the alarm in either of the methods above, you'll receive a call. Prepare for it by taking the below steps:

  • Save the Frontpoint emergency response phone number, 833-700-0212, as a contact in your mobile phone so it's not mistaken for spam when they call to verify an alarm.

  • Make sure you know your verbal passcode ahead of time. Your Verbal Passcode is the word or phrase created during the system setup that is used to confirm identity during an alarm. If you say the wrong passcode, help will be sent to your home. To learn how to check or change your your verbal passcode, click here.



Having trouble?

If you struggle with false alarms and need additional help preventing them, Product Specialists are available to chat. Just look for the blue chat bubble in the right-hand corner and ask for help with preventing false alarms.

Was this article helpful?
1 out of 4 found this helpful



Article is closed for comments.