Malfunction indicates that the Google Nest Thermostat™ is not communicating properly with the Frontpoint app or MyFrontpoint.com and may not respond to commands. A Nest Thermostat may malfunction due to a lack of power and/or an inconsistent Wi-Fi connection.
If the power recently went out, verify the thermostat is connected to AC power and that it has an active internet connection
If your Wi-Fi network information was recently changed, ensure the Nest thermostat's Wi-Fi settings were updated and that it has an active internet connection.
For additional troubleshooting help, please click here for official support from Google.
Legal attribution
Google and Google Nest Learning Thermostat are trademarks of Google LLC.
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