FAQs from Previous IQ Panel Owners

If you’re upgrading from an IQ panel to a Frontpoint Hub, you may have some questions as you’re getting familiar with the new control panel. To ensure a smooth transition, please refer to the below questions we most frequently receive from customers who recently upgraded from an IQ:

How do I change the Entry and Exit Delays on my system?

The entry and exit delays for your system can be adjusted on the website.  Please use the link below to find a step-by-step walk through:

https://support.frontpointsecurity.com/hc/en-us/articles/360037962533-How-do-I-change-the-Entry-and-Exit-Delay-on-my-system-

Important note:  The Quick Exit feature is not available on the Hub.

How do I create a Duress code?

A duress code must now be set up on the app or website.  Please use the links below to find a step-by-step walk through:

App: https://support.frontpointsecurity.com/hc/en-us/articles/360037959893-How-do-I-create-a-Duress-User-Code-with-the-Frontpoint-App-

Website:  https://support.frontpointsecurity.com/hc/en-us/articles/360037463074-How-do-I-create-a-Duress-User-Code-with-the-Website-

How do I bypass sensors?

While any sensors left open will still automatically bypass upon arming, you must now use the app or website to manually bypass a sensor.  In addition, any automatically bypassed sensors will become un-bypassed upon being closed. Please use the link below to find a step-by-step walk through:

https://support.frontpointsecurity.com/hc/en-us/articles/360038076573-How-do-I-bypass-sensors-for-the-Hub-

How do I adjust the sensor chimes?

The chime volume can be adjusted through the app.  Please use the link below to find a step-by-step walk through:

https://support.frontpointsecurity.com/hc/en-us/articles/360037595394-How-do-I-change-the-volume-or-turn-off-the-voice-chimes-for-my-Hub-

How do I arm my system silently?

The exit delay beeps must now be silenced by selecting the appropriate option while arming through the app or website.  Please use the link below to find a step-by-step walk through:

App: https://support.frontpointsecurity.com/hc/en-us/articles/360037957813-How-do-I-arm-or-disarm-the-system-with-the-Frontpoint-App-

Website: https://support.frontpointsecurity.com/hc/en-us/articles/360037462534-How-do-I-arm-or-disarm-the-system-from-the-website-