How do I place my Display Hub+ optimally for reliable communication?

The Display Hub+ serves as the command center for your system. Therefore, it's critical to find a location in your home which facilitates reliable communication between your Display Hub+, sensors, and devices.

Although you will need to follow the instructions in the mobile app to complete activation for your new Display Hub+, we recommend reading these tips ahead of time on finding the perfect spot. 

Your Display Hub+ will need to be placed:

• in a central location of your home, within range of an outlet.
  • • The outlet should not have a "test/retest" button or be controlled by a switch.
      • Although the Display Hub+ has battery-backup for emergencies, the Display Hub+ should be plugged in at all times to avoid entering Low Power Mode. 
• 6 feet away from all large metal appliances or electronics.
  • • Placing the Display Hub+ too close to large metal appliances or electronics (like a refrigerator) can cause interference. Interference blocks the Display Hub+ from communicating properly.
• within 100 feet of all sensors
  • • Please ensure there are no large metal appliances or electronics in a straight line from your Display Hub+ to each sensor. If these appliances cause a communication issue, you'll see a notification for a "sensor malfunction". 
      • • To resolve, you can also move the sensor to a different location. 

Review the illustrations below to see how metal appliances can limit the Display Hub+ from communicating properly with other devices or sensors.

If you see a "Cellular Communication Trouble" or "Panel Not Responding" notification after installing your Display Hub+...

These notifications mean the Display Hub+ is having trouble communicating and likely needs to be moved. To resolve these issues, follow these steps:

• move your Display Hub+ near a window and/or to a higher level in your home (like a top floor).
• test the cellular signal strength after positioning the Display Hub+ by arming and disarming from your mobile app.
  • • If it takes more than a minute to register, relocation is recommended.

If the Display Hub+ has been mounted to a wall (How do I mount the Display Hub+ on the wall?) and you see a "Cellular Communication Trouble" or "Panel Not Responding" notification after installing your Display Hub+...

• ensure the wall is not brick, concrete, nor metal. We do not recommend mounting the panel to these wall types as it may cause interference and signaling problems. 
  • • If the panel is mounted to one of these wall types, move the panel and mount it to a wall type that is not brick, concrete, or metal, or place the panel using the included stand if a wall is not available. 
• check that the Display Hub+'s antenna (What are the wires coming from the back of the Display Hub+?) is not stuffed behind the panel.
  • • To resolve the issue, either create a hole in the wall and feed the antenna into it or let the antenna freely hang below the panel to avoid issues with interference. 
• test the cellular signal strength after mounting the Display Hub+ by arming and disarming from your mobile app.
  • • If it takes more than a minute to register, relocation is recommended.