Testing your door or window sensor is simple:
- Make sure that the chime setting for your panel is turned on and loud enough for you to hear at the location of the sensor.
- Slowly open and close the door or window three times in a row, listening for the chimes.
- If you hear the chime every time you open the door or window, then your sensor is working. If you do not hear the chime, verify the sensor is mounted correctly.
- Proper mounting criteria includes: arrows/notches are aligned, the two pieces of the sensor are within 3/4 inch of each other (thumbs width), and are flush on the same plane. If you're still having an issue, please contact Support.
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