Your Pre-dispatch call list is the numbers the monitoring station will call in the event of an alarm. We use this list to verify if it is an actual emergency or a false alarm before the emergency services are dispatched. The Post-Dispatch numbers are the phone numbers the monitoring station will call after dispatching emergency services as a courtesy notification. These phone numbers can be changed from the Frontpoint app or website.
From the home screen of the Frontpoint App:
- Tap the Menu button at the top left
- Tap on My Account
- Tap the green home icon at the bottom of the screen
- Tap Emergency Settings on the menu that pops up. You can find the Pre-dispatch Verification and the Post-dispatch Verification towards the middle of the page. You can re-arrange the phone numbers by utilizing the arrows to the right, edit the numbers by using the pencil icon next to the arrows or add a contact by clicking Add at the bottom.
- Click Save when you are done with any changes