How do I update my emergency contact phone numbers with the Frontpoint App?

Your Pre-dispatch call list is the numbers the monitoring station will call in the event of an alarm. We use this list to verify if it is an actual emergency or a false alarm before the emergency services are dispatched. The Post-Dispatch numbers are the phone numbers the monitoring station will call after dispatching emergency services as a courtesy notification. These phone numbers can be changed from the Frontpoint app or website.

From the home screen of the Frontpoint App:

  • Tap the Menu button at the top left
  • Tap on My Account
  • Tap the green home icon at the bottom of the screen
  • Tap Emergency Settings on the menu that pops up.  You can find the Pre-dispatch Verification and the Post-dispatch Verification towards the middle of the page.  You can re-arrange the phone numbers by utilizing the arrows to the right, edit the numbers by using the pencil icon next to the arrows or add a contact by clicking Add at the bottom. 
  • Click Save when you are done with any changes
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