How do I make sure there isn’t any dispatch if I want to test the alarm with the Frontpoint App?

To test the alarm you first need to put your account on test mode. This prevents a false police dispatch in situations where you know the alarm may be set off accidentally or if you wish to test the system by setting it off on purpose. The alarm will still sound at your location but our monitoring station will disregard it for the duration you choose.

From the home screen of the Frontpoint App:

  • Tap the menu button at the top left and then tap on My Account
  • Tap the green home icon at the bottom of the screen and then tap Emergency Settings on the menu that pops up
  • Scroll down to the Monitoring Status section near the bottom and tap on the pencil icon to edit
  • Tap on the On button to enable the test mode and then select an end date and time
  • Tap Save

If you wish to end the test period early:

  • Tap the menu button at the top left and then tap on My Account
  • Tap the green home icon at the bottom of the screen and then tap Emergency Settings on the menu that pops up
  • Tap the pencil icon
  • Tap the Off button

This will set you back to live monitoring immediately.

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