If your Smoke and Heat Sensor is reporting offline or malfunction, it means it has not communicated to the control panel within 24 hours. Ensure that the sensor is within 100 ft of the Control Panel. If the sensor is within range but still in malfunction, please contact Customer Support.
What do I do if the Smoke and Heat Sensor status says offline or malfunction?
Articles in this section
- Smoke and Heat Sensor User Guide
- What type of battery does my Smoke and Heat Sensor use?
- Is there any maintenance I need to perform on my Smoke and Heat Sensor?
- What do I do if the Smoke and Heat Sensor status says offline or malfunction?
- What should I do if my Smoke and Heat Sensor falls and breaks apart?
- What should I do if my Smoke and Heat Sensor is beeping?
- What does the button on the smoke and heat sensor do?
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