This issue is generally due to an alignment issue between the transmitter and magnet, or that there is play in the door. Verify that the arrows on the two pieces are perfectly aligned, within ¾” of each other and flush. Also ensure there is no play (movement) in the door when it is closed/locked. If you’ve confirmed mounting is correct and the issue is not resolved, then contact Customer Support.
What do I do if the panel is randomly announcing that the door is open?
Articles in this section
- Recessed Door Sensor - Master Guide
- Recessed Door Sensor User Guide
- How do I mount the Recessed Door sensor?
- Are there types of doors my Recessed Door Sensor is not compatible with?
- What batteries does my Recessed Door Sensor take?
- How is the Recessed Door Sensor armed?
- How do I make sure my Recessed Door Sensor is working properly?
- How does the Recessed door sensor tell if the door is open or closed?
- What do I do if the Recessed Door Sensor is showing as closed on the Control Panel when it is actually open?
- What do I do if the Recessed Door Sensor is showing as open on the Control Panel when it is actually closed?
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