What do I do if the Hub status says Panel Low Battery?

If your Hub is showing a Panel Low Battery status follow these steps:

  • Check to confirm the AC Power cord is both plugged into the wall as well as plugged in to the rear of the Hub
  • Make sure that the power outlet the Hub is plugged into is working and isn't controlled by a switch
  • Open the battery compartment and ensure the black battery switch is turned to the ON position away from the battery wire connection as shown in the picture:

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  • If power at the property has been lost at all or the Hub was unplugged, allow up to 24 hours for the backup battery to recharge
  • If the Hub is still reporting the Panel Low Battery after allowing 24 hours to recharge, call Customer Support and we will help resolve the issue.
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