What do I do if the Door and Window Sensor is showing as closed on the Control Panel when it is actually open?

This is typically caused by a mounting issue with the sensor. Please check the following:

  • Verify that one piece of the sensors is mounted on the door or window and the other piece is mounted on the frame.
  • Both pieces must be mounted on the handle side of the door/window and not the hinge side.
  • Ensure that both pieces are separated greater than 3/4" when the door or window is opened

If the issue persists after the mounting has been verified, then please contact Customer Support for further troubleshooting assistance.

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