How do I create a Duress User Code with the Frontpoint App?

The Duress is a code that is entered on the keypad, sending a silent signal to Frontpoint’s monitoring station. The system appears disarmed, but the monitoring station is alerted of an emergency and calls for dispatch, bypassing the Emergency Contact list and calling the police immediately.


From the home screen of the Frontpoint App:

  • Tap the Menu button at the top left then tap on Users
  • Tap More in the top right and then select Add Duress User.  It will allow you to create a name for the user first. On the next screen you will see the duress warning. 
  • Select the Panels button at the bottom. 
  • When the screen changes, add in your desired code and save the code.

Note: It is important that duress codes not be tested or input into the system other than case of a true emergency without first alerting Frontpoint. Our monitoring station WILL dispatch the police WITHOUT calling you first if this code is used to disarm your system.

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