What do I do if the Long-Range Door and Window sensor is showing as open on the Control Panel when it is actually closed?

  • Ensure that the two pieces are aligned properly. Arrows on both the transmitter and magnet should be directly across from each other
  • Both pieces should be as close together as possible, no further than 3/4" apart
  • Ensure there is no recess on the door/frame. Both magnet and transmitter should be flush with each other, on the same plane

If the sensor is mounted correctly and is still reporting open when the door is closed, please contact Customer Support for additional troubleshooting. 

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