In the case of an alarm, our monitoring station will first call you for verification. We will call your 2-3 pre-dispatch phone numbers on file in the given order. When we call and make contact, we will ask for your passcode. In the event there is no answer, no passcode given, incorrect passcode, or a request for dispatch, we will dispatch the appropriate authorities for the alarm.
In the event of a false alarm, please contact the monitoring station at 800-932-3822 and provide your verbal passcode to cancel dispatch if the call is missed.