What do I do if the Garage Door doesn’t open or close when I send the command with the App? Follow Double check the wiring and make sure the control panel and the Garage Door Opener are within 30ft of each other with minimal obstructions between them. If this doesn’t fix the issue reach out to Customer Support and we will help resolve the issue. Facebook Twitter LinkedIn Submit feedback Comments 0 comments Article is closed for comments. Articles in this section Garage Door Controller - Master Guide How does the Garage Door Controller work? What requirements do I need to make the Garage Door Controller work? What battery does the Garage Door Controller’s Tilt Sensor use? What are the dimensions of the Garage Door Controller? What do I do if the Garage Door Controller’s status doesn’t change when the door is opened or closed? What do I do if the Garage Door doesn’t open or close when I send the command with the App?