What is Frontpoint's Warranty Policy?

FRONTPOINT SECURITY SOLUTIONS, LLC

3 YEAR LIMITED WARRANTY

Effective as of: November 18, 2019

 

What is Covered: In the event that any part of your Frontpoint System, except for screens, wiring, lightbulbs, l.e.d.’s, l.c.d.’s, expendable batteries and foil tape, shall become defective within three (3) years from: (i) the date of initial activation of the equipment containing such part at the Premises (“Warranty Period”), Frontpoint will replace or repair the defective part without charge to you (“Warranty”) so long as you are an active Frontpoint customer in good standing.  We may use reconditioned parts in making repairs, but Frontpoint warrants the replacement parts only for the remainder of the warranty period.  This warranty is not assignable.  If you discover a defect in the products you have purchased from Frontpoint, you should immediately contact Frontpoint in writing or by telephone, at the address and telephone number set forth below and fully describe the nature of the defect so that repair service may be rendered.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

Who is Covered: This Warranty is not transferable or assignable and applies only to the original purchase of a Frontpoint System.

What You Must Do to Report a Claim: For warranty service, contact Frontpoint’s Customer Care Center via email at warranty@frontpoint.com, or call us at (877) 602-5276. Hours are 8:00AM to 11:00PM EST, Monday through Friday except for holidays. For the most up-to-date information about this Warranty, please refer to our website at www.frontpointsecurity.com.

What Frontpoint Will Do: Upon contacting Frontpoint to report the defect and seek warranty coverage, you first will be required to engage in a remote diagnostic session to help determine the cause of your issue. If Frontpoint determines that your issue cannot be resolved remotely, Frontpoint will replace the part or product with the same or a comparable part or product that, at Frontpoint’s sole discretion, may be new or refurbished. Frontpoint also may, at its sole discretion, arrange for you to send your product or defective part back to Frontpoint.

LIMITATIONS: FRONTPOINT’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. FRONTPOINT SHALL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OR EXPENSES, OR FOR LOST OR PROSPECTIVE PROFITS, ARISING OUT OF THE PURCHASE OR USE OF THE PRODUCTS OR RESULTING FROM THE BREACH OF THIS 3 YEAR LIMITED WARRANTY. IN NO EVENT SHALL FRONTPOINT’S CUMULATIVE LIABILITY EXCEED THE PRODUCT REPLACEMENT COSTS. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS WARRANTY. TO THE EXTENT PERMITTED BY LAW, ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. 

State Rights: This Warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

WAIVER OF JURY TRIAL: FRONTPOINT AND YOU UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO ANY DISPUTE ARISING UNDER THIS AGREEMENT. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, FRONTPOINT AND YOU AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE WAIVING THE RIGHT TO HAVE ANY DISPUTE HEARD AND RESOLVED IN COURT BY A JURY.

DISPUTE RESOLUTION PROVISION: Frontpoint and you agree that any controversy or claim arising out of or relating to the purchase, installation or use of Frontpoint’s products, including any claim for breach of warranty (a “Dispute”), may be settled only by BINDING ARBITRATION or in a small claims court, if the Dispute is within the jurisdiction of the small claims court and there will be NO JURY TRIAL. Frontpoint and you agree that the American Arbitration Association (AAA) shall administer any arbitration in accordance with its Commercial Arbitration Rules and its Consumer-Related Dispute Supplementary Procedures and incorporated fee schedule, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The parties intend that the Dispute will be settled in individual (bi-lateral) and not class arbitration, do not consent to the incorporation of the AAA Supplementary Rules for Class Arbitration into the rules governing arbitration under this Dispute Resolution Procedure, and hereby waive any right to arbitrate a Dispute through representative or class arbitration. The parties intend that the arbitrator decide all issues of substantive arbitrability, including his/her own jurisdiction.

Law Governing Arbitration Provision: The Dispute Resolution Provision above establishing the arbitration process is governed by the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1-16.

Information on the AAA and Arbitration Filing Requirements and Fees: The website for the AAA may be accessed at www.adr.org. The AAA Commercial Arbitration Rules and the Consumer Arbitration Rules (with associated fee schedule) may be accessed at https://www.adr.org/Rules. For more information on AAA arbitration, contact: American Arbitration Association, Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043.  Toll Free number: 877-495-4185. Fax number: 877-304-8457. Email: casefiling@adr.org.

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