Low Battery: Keypad or Touchscreen

Please use the below photos to identify the peripheral model for which was reported to have a low battery, and refer to the corresponding directions to replace the battery.

The Keypad is powered by 2 AA batteries that will typically last 3-5 years.  There will be a flashing yellow light at the top left of the Keypad whenever its batteries get low. 

• Open the Keypad by squeezing the sides and lifting the top cover away.
• Replace the two AA batteries on the backside of the main face.
• The front cover should snap easily back into place.

The Touchscreen contains a rechargeable Lithium-ion Polymer battery.  If you are seeing a low battery message, make sure the Touchscreen is plugged in with a usb cord to a working outlet and allow up to 24 hours to recharge. If the battery is fully charged, it will power your Touchscreen for up to 4 hours of continuous use at 50% brightness.

This Keypad uses 3 AAA batteries that will typically last 3-5 years.

• Separate the mounting plate from the body of the device using the latch at the bottom center.
• Replace all batteries being sure to follow the polarity instructions.
• Avoid hitting the touchpad buttons while installing the batteries.
• Reconnect the Mounting plate to the body of the device. 

This Touchscreen uses 3 AAA batteries that will typically last 3-5 years.  When the touch screen batteries are low, the touch screen will display the red battery icon on the Home and Settings screens.

• Remove the touch screen from the mounting plate by inserting a small screwdriver into the slot on the bottom of the touch screen.
• Replace all batteries being sure to follow the polarity instructions
• Avoid touching the touch screen face while you are replacing the batteries.
• Briefly disconnect the AC power (this will clear the battery fault).
• Reconnect AC power.