In the event of an alarm in which the siren sounds for at least 30 seconds, our monitoring station will first call you for verification. We will call your 2-3 pre-dispatch phone numbers on file and ask for your verbal passcode. If there is no answer, no passcode, an incorrect passcode, or a request for dispatch, we will dispatch the appropriate authorities for the alarm.
If the system is reporting a false alarm the system should be disarmed using the Keypad, Touchscreen Keyfob, app or website, then please contact our monitoring station at 1-833-700-0212 and provide your verbal passcode to cancel dispatch. Reach out to customer support if assistance is needed determining the cause of a false alarm.