Malfunction: Z-Wave Device

Malfunction indicates that this device cannot send signals to your security panel and may not respond to commands, rules, or schedules. The name of the Z-Wave device in malfunction will display in the parentheses. A Z-Wave malfunction can occur for a variety of reasons.

If it previously reported a low battery, replace the batteries.

If the device is a switch or bulb, ensure that it is plugged in and receiving power.

If the device does have power, power cycle both the device and your control panel.  Test a remote command to the device, and if the malfunction persists, we recommend contacting Customer Support to help resolve the issue.

If your Hub has been unplugged or temporarily lost its power supply, your Hub will enter Low Power Mode- turning off the Z-Wave controller to preserve battery for life-saving operations. In Low Power Mode, you will not be able to control your Z-Wave devices from the Frontpoint app. Learn more about the Hub's Low Power Mode here.

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