Malfunction: Keychain Remote

Malfunction indicates that this device is unable to send signals to your security panel and may not trigger an alarm or signal for help in an emergency. 

If there was a previous report of a low battery for the device, it is likely the batteries need to be replaced.

If there was not a low battery report, or this is an intermittent issue we recommend taking a look at the panel location. If the panel is within 5 feet of any large metal or electronic object the problem may be caused by interference. We recommend moving the panel at least 5 feet away from anything that could cause interference; items such as TVs, refrigerators, routers, printers.

If the malfunction persists, we recommend contacting Customer Support to help resolve the issue.

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