Panel Not Responding

Panel Not Responding indicates that your panel is not able to communicate with the network and may not trigger an alarm or signal for help in an emergency. This can be caused by the panel not being powered on, problems with the cellular network or cellular radio.  Follow these steps to address the issue:

  • Check if the panel is currently powered on.  If the panel has not been powered on for a long period of time, power it back on and after up to 5 minutes test the communication by sending a command to arm or disarm the system using the Frontpoint App.  The Radio Not Responding message may take about an hour to clear once it is powered on again.
  • Power cycle the panel by fully powering it down, waiting at least 10 seconds and powering it back on.  After up to 5 minutes test the communication by sending a command to arm or disarm the system using the Frontpoint App.  For more detailed instructions, click on your control panel type:  Frontpoint HubSimon XTIQ Touchscreen.
  • Make sure the panel is placed optimally for good cell reception.  Some tips for finding a good location is having the panel higher up and near an exterior wall.  Avoid having the panel in a basement or in the middle of a large structure such as being in a closet far from exterior walls.  Avoid having the panel nearby anything that may hamper cellular signaling.  This includes but is not limited to: large metal objects or ductwork, sheet metal walls or any large electronics or appliances.  If you move the panel to a new location allow up to 5 minutes for a connection to be established and test the communication by sending a command to arm or disarm the system using the Frontpoint App.
  • If the panel isn't communicating after taking any of these steps, reach out to Customer Support through chat or phone for more assistance.
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