The Dual-Path Communication Failure - Broadband trouble condition indicates the broadband radio is unable to communicate through the broadband network (Wi-Fi). When this occurs, signals are still sent to the monitoring station through the cellular network.
If this message has only been displayed for a few minutes, there may not be a problem. The broadband radio is likely trying to connect to the property’s internet currently. If this has been displaying for longer than about 15 minutes there may be something else going on. Ensure that your property’s Wi-Fi is functioning and that the panel has the correct Wi-Fi information. If that does not resolve the issue, we recommend contacting Customer Support to help.