Video Device - Not Responding

The Video Device – Not Responding trouble condition indicates that a camera is not communicating over your property’s Wi-Fi. The name of the camera will appear in parentheses. This could be due to a power issue with the camera or the router. It can also be caused by Wi-Fi network issues and poor signal strength.

First, make sure that your router is powered on, broadcasting a signal, and other devices are able to connect to the internet.

Next, check the LED on the camera and ensure that it is on; a solid green LED means the camera is powered on and communicating properly. 

If you have recently updated your internet provider, router or password, follow the link below for the type of camera you have to update the wifi credentials.

How do I update the Indoor Camera if my Wi-Fi information changes?

How do I update the Premium Indoor Camera if my Wi-Fi information changes?

How do I update the Outdoor Camera if my Wi-Fi information changes?

How do I connect my Doorbell Camera to a new Wi-fi network?

If you need additional support, we recommend contacting Customer Support to help resolve the issue.

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