System Introduction for New Customers

Welcome to the Frontpoint Family! As a new customer, we recommend you take a few minutes to learn about all of the features now available to you.

This article is a compilation of key information that explains how our system works, key features to adopt, and how to self-serve if you ever run into an issue.

Expect to learn about...

Let's dive in!


The Basics: System Overview

Review the functionality of your Hub and how each sensor works with your system by accessing a digital version of the System Overview booklet and quick video. To view the System Overview booklet and video, click here. 



Control Your System From Anywhere - Using the Frontpoint App

Use the Frontpoint app to remotely manage your home by checking your cameras, responding to alarms, configuring event-based automation, and more. To learn how to utilize each feature offered in the Frontpoint app, click here.



Check-in On Your Home From Anywhere 

With Frontpoint cameras and our app, you can access live video from anywhere. Our cameras can be configured to record in various scenarios of your choosing, such as when your pet jumps onto the couch, or a visitor comes to your front door. Click here to learn about all of the capabilities supported by your Frontpoint camera.



What Happens When Your Alarm Goes Off

Find out the step-by-step processes we use to keep your family safe in an emergency and what to expect if an alarm is triggered. Click here to learn what happens when your alarm goes off.



Troubleshoot Your System With Self-Service Tools

Through our advanced technology and intelligent features, your Hub automatically checks each aspect of your system throughout the day. The Hub can identify and self-diagnose issues in your system, so you don't have to do the work.

If there is an issue with your system, the Hub will flash a blue light and notify you with specific troubleshooting steps in the Frontpoint app. Pressing the white button on the back of the Hub will also announce any system issues.

To learn how to troubleshoot your Hub, click here.



Keep an Eye on Your Pets

Frontpoint has designed products and features to help protect your pet because we know they are as much a member of your family as any other loved one. To read more about our best pet-friendly tips and features, click here.



Expand Your System

Since our systems are fully customizable and expandable, you can add equipment to your system at any time by purchasing additional sensors and devices from our online shop on the Frontpoint app. To learn how to buy more equipment through the Frontpoint app, click here.


Once your equipment arrives, we've made setup and installation quick and easy through the Frontpoint app. We'll guide you with a series of interactive steps to help you activate and install your new equipment. To learn how to start the setup for your new sensors and home automation equipment, click here.




Frequently Asked Questions

Can I bring my system with me when I move?

How can I verify my system is working?

How do I extend Test Mode?

How can I change the name of my sensors?

How much video footage can my cameras store?

How does the 30-day Risk-Free Trial Period work?

What data does Frontpoint collect and how is it managed?



Need the Frontpoint App?

The official Frontpoint app is required to access all of the features we offer for use with your system. To download the Frontpoint app, click here.






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