When your new Hub arrives, you'll need to login to your account and follow the steps provided to activate. Using your mobile phone, we'll guide you through the "Panel Swap" process with a few interactive prompts that will activate your new Hub, connect the Hub to Wi-Fi, transfer sensors, and check existing user codes.
We've optimized the Panel Swap process for ease and simplicity and the process is designed so anyone can do it. Read on below to get started!
Panel Replacement Overview
First, grab your mobile device and log into the Frontpoint app*:
From the left-hand menu, navigate along the following path: Equipment Setup > System Control > Panel Swap.
*Don't have the Frontpoint app already?
To download it, click here.
Alternatively, log in to myfrontpoint.com on your mobile phone. (This feature is not supported from your desktop)
Next, you'll be launched into an interactive series of easy-to-follow steps, broken down into four sections. An overview of the four sections is shown below:
After you complete the interactive steps, you'll be all set and secure!
A System Overview guide is included with your new Hub, which will introduce you to all of the features and capabilities of your Hub, answer FAQs, and provide tips to get the most value out of your system. We recommend reading through the booklet and saving it for future reference.
To access a digital version of the System Overview, which includes Hub & Keypad information, click here.
Swapping to the Hub from a Simon XT or IQ Panel?
If you’re upgrading from a Simon XT or an IQ Panel to a Frontpoint Hub, you may have some questions as you’re getting familiar with the new panel. To ensure a smooth transition, please refer to the links below:
Having trouble?
If you need help during the Panel Swap, our Support representatives are always available to chat at support.frontpointsecurity.com.
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