How can I complete setup for my Smart Chime if I don’t know my Wi-Fi information?

If you don’t know your Wi-Fi name or password, you may still be able to set up your Smart Chime depending on your router.

Check your router for a button that says WPS. If your router has a button with this acronym or an image that looks like one of the images below, please proceed with the following steps.

*If your router doesn’t have this feature, please contact your network service provider for your Wi-Fi name and password.

1. Plug the Smart Chime into an outlet within 10 feet (or 4 physical steps) from the router and wait for the Power LED to change from blinking to solid
   
   
2. Press and hold the “Pairing button” on the side of the Smart Chime until the Pairing LED changes from blinking rapidly to blinking slowly
   
   
3. Activate WPS mode on your router, generally done by holding down the WPS button. 
   • Consult your router’s user guide for more information. 
     
     
4. The Smart Chime will begin to connect to the Wi-Fi network.
   • The Smart Chime’s Router LED (or cloud icon) will become solid when the internet connection is successful.
     
     
5. Log into the Frontpoint app on your mobile phone and press “Keep me Logged In” until you complete the setup.
   • If you are unable to login due to lack of connectivity, the WPS connection was not successfully established in Step 4; please try steps 2 through 4 again.
     
     

6. Tap the navigation menu ().
   
   

7. Select “Add Device”
   
   

8. Select “Doorbell Camera”
   
   

9. Tap “Enter MAC Address” at the bottom of the page.

   
   
   

10. Manually enter the Smart Chime’s MAC Address found on the included sticker (or on the back of the Smart Chime), as indicated in green below.
    
    
    
11. Tap “Install” and enter a name for your Smart Chime.
    
    
    
12. Wait for the Smart Chime to complete setup. When complete, you will see the screen below:
    
    

    • When firmware updates are available, your Smart Chime will update automatically but it may take an additional 15 minutes to complete setup. (The progress bar will not move along steadily- each update takes a variable amount of time.

    • If installation fails, press “Retry”- the firmware updates may have caused the installation process to time-out.
      
      

13. If desired, move the Smart Chime closer to the location of the camera(s) you intend to connect with:

    • Place the Smart Chime no further than 20 feet from your router (or no more than 8 physical steps) and try to place them at a similar height.  

    • Use an outlet that is not controlled by a switch to avoid being turned ON/OFF. 

    • Once the Smart Chime completes booting up (usually 90 seconds), the Smart Chime’s “Router LED” (see page 5) should start blinking. If it does not begin blinking, your Smart Chime is too far from your router; relocate the Smart Chime to an electrical outlet closer to your router. 

    • Once the “Router LED” changes from blinking to solid (after about 2 minutes), the connection is complete.*

      *Please note that the strength of a connection fluctuates and you may not see a connection issue immediately. If you later experience an issue, simply move the Smart Chime closer to the router.

To set up the Wireless Doorbell Camera without your Wi-Fi information, refer to the instructions here.