Why does my app say “No Device Found” when I enter the Smart Chime’s MAC Address?

If you receive a “No Device Found” error message in the mobile app, follow the below steps:

  1. Try entering the MAC address again to ensure it wasn’t mis-keyed. The MAC address can be found on the back of the Smart Chime or on the sticker shown below. (The X’s represent a string of numbers that will be unique to your device).

  2. If you have entered the MAC address properly, it is also possible your mobile device doesn’t have the latest version of the Frontpoint app. Usually mobile phones will automatically update downloaded apps, but if this has yet to be completed, installation will be unsuccessful.

      • To update the Frontpoint app to the latest version, open the app store (either App Store or Play Store) on your mobile phone and search for the Frontpoint app. If an update is available, an “Install” button will be available at the top of the screen.
      • Tap “Install” and wait for the update to complete, then open the Frontpoint app and resume the Smart Chime setup.
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