How can I factory reset my Wireless Doorbell Camera?

If you’re having issues with your Wireless Doorbell Camera that can’t seem to be otherwise solved, we recommend a factory reset.

If you’re having connectivity or setup issues, it may make more sense to reset both the Wireless Doorbell Camera and Smart Chime, described below. If your issues are only related to the Wireless Doorbell Camera’s functionality, it may make sense to only reset the camera.

If you’re resetting both the Wireless Doorbell Camera and Smart Chime, follow these instructions:

Follow the steps below to reset the Smart Chime:

1. 1. Log into your account on the Frontpoint app
      • Open the left-hand menu
      • Tap “Manage Devices”
      • Click the 3 dots to the right of the Smart Chime and tap “remove device”
        • The Smart Chime will be listed under “Other”
        • If applicable, delete any cameras first that are connected to the Smart Chime. These cameras will need to be re-added to your system after re-adding the Smart Chime
          
          

   2. While the Smart Chime is plugged in, use a safety pin or sewing needle to press and hold the Reset button within the pinhole on the side of the Smart Chime. You will hear a clicking sound when the pin or needle is properly inserted; continue holding until all 4 LEDs start blinking simultaneously.

      • After the Smart Chime’s 4 LEDs stop blinking, the Power LED will begin blinking. Wait for the Power LED to go from blinking to solid.

      • When the Power LED turns solid, unplug the Smart Chime from the outlet, then plug it back into the outlet.

      • This will restore factory-default settings to the device. All network configurations will be removed, and all connected devices will need to be reconnected by following the instruction manual here.

2. Reset the Wireless Doorbell Camera by following the steps below

To reset the Wireless Doorbell Camera, follow these instructions:

If you’ve already added it to your app, follow the below steps to remove it from the app and then proceed to step 2; otherwise, skip to step 2.

1. Remove the Wireless Doorbell Camera from your account:
   • Log into your account on the Frontpoint app
   • Open the navigation menu ().
   • Tap “Manage Devices”
   • Click the 3 dots to the right of the Wireless Doorbell Camera and tap “remove device”
     • The Wireless Doorbell Camera will be listed under “Video Devices”
       
       

2. Hold the Wireless Doorbell Camera’s doorbell button until the LED starts alternating between red and green. 

   • The doorbell should start blinking red and green after holding the button for 75+ seconds. 

   • If the doorbell LED does not start alternating red and green after holding for 3 minutes, release the doorbell button for 5 seconds, then press and hold the button again until it starts alternating red and green.  

   • The LED on the doorbell will turn blue, then white, then yellow, before blinking red and green. 

3. Wait for the doorbell to complete the factory reset and restart. 

   • The factory reset is complete when the doorbell LED either: 

     • turns solid red  

     • starts blinking red slowly 

   • Make sure to name the Wireless Doorbell a different name than it had previously when setting up the Wireless Doorbell again. The name can be updated later through the Manage Devices menu

4. After the Wireless Doorbell Camera resets and restarts, detach the battery for 15 seconds. After 15 seconds, re-install the battery and continue to the next step.
5. This will restore factory-default settings to the device. All network configurations will be removed, and the camera will need to set up again by following the steps in the instruction manual here.